Why 'The Customer's Always Right' is Dead

Think about this - polarization is one of the best ways to build brand loyality. it highlights the ways people interact with your comapny. During COVID, some small businesses demanded the use of a mask while others touted that they don't even want to see a mask nearby. In Orange County specifically, the city was thinking of creating a 'vaccinated passport,' which would basically be a way for small businesses to allow people to visit their shopss at a higher rate (especially for restaurants maxed at 25% capacity), because the people inside were vaccinated. What the rebulician community did was vow against this as a 'right.' Beyond political beliefs or health concerns, what did we learn in this process?

At the end of the day, how I run my privately owned business is completely up to me. Just because you emailed me or messaged me about a job, doesn't mean you fit our client criteria, or we want to work with you. And if you are the jerk that needs to let their opinion be heard after the denial, than maybe you missed the reason you were denied in the first place.

In this old way of thinking, rudeness & unrealistic expectations shouldn't be tolerated. Now, before I continue, empathy is everything. Don't overlook it. I totally believe you should do all you can to make your customers happy. But there is a huge caveat we need to consider: Rude, disrespectful, Karen's, and even people with the wrong expectations may not be a good fit.

It's like dating someone because they may offer you one benefit. We would never encourage that type of relationship, let alone that type of treatment. But in business we do.

I understand if you are a hospital, and the only one in your town, but when it comes to most small businesses, you have way more power.